Secretarial Jobs Board


Reference: Admin Lon
Job Decription:

JOB TITLE: Team Assistant
REPORTS TO: Case Manager

To provide administrative support. To be the first point of contact to Staff, Service users and Key stake holders.. To ensure confidentiality in all matters.


• Allocating care workers care Workers rota`s efficiently onto the rota system.
• Responding efficiently to day to day changes in the care and support packages.
• Implementation and monitoring of all relevant aspects of the Electronic Call Monitoring System.
• To ensure that all customers are correctly allocated on our system and call times reflect the care package. To advise Case Managers of new care care packages and ensure that care plans are completed within agreed timescales.
• Establish strong working relationships with all key stakeholder

Recruitment Responsibilities:

• Support the interview process to help select suitable qualified candidates.
• To support to deliver effective recruitment and retention strategies to ensure that the SCT has enough suitably qualified care staff to meet the care requirements.
• To Support the team to achieve recruitment targets and KPI`s as agreed with the Director.
• To support to create specific adverts for Specialist Care Team.

Compliance Responsibilities
Keep records up to date for all Spot Checks/Supervisions/Appraisals/Ongoing Training

• All carers to have three monthly spot checks and staff supervisions and that spot checks to link into supervisions. Ensure training needs are identified and actioned.
• Appraisals to be conducted annually.

Medication Competency

• Support Case Manager to Ensure that care staff have the necessary skills, training and knowledge to deliver medication competently and in line with CQC and local standards

Electronic Call Monitoring

• Use of the ECM system to monitor call times, missed calls, late calls and ensuring adequate travel time is built into carer rosters.
• Ensure follow up standard procedure in the event of a late/missed call are recorded and filed

Care Planning, Reviews & Risk Assessments

• Support Case Manager to ensure that all care plans, reviews and risk assessments are completed in line with the Health & Social Care Act (2014).

Coordinating Responsibilities

• Assist the Case Managers to organise the day to day running of the service provision through Policies, training, supervision and guidance provided by the company.
• Support the Case Managers in achieving the aims and objectives of the Company and achieving the level of quality in the service provided to customers in accordance with the Company`s Quality Assurance Policy.

• Support allocating care workers with the right skills and experience to deliver the best quality care and support to each customer.
• Support organise Care Workers rota`s to minimise changes to the service and travel between customer homes.

Person Specification

Experience of customer care/problem solving

Job Type: Permanent
Location: London, London Bridge
Salary: 18000-20000 Per Annum
Posted by: Better Healthcare
Date Posted: 12/07/2019

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