Secretarial Jobs Board

Business likes its paper

05/02/2008

Companies could lose customers if they scrapped monthly paper statements, new research has revealed.

A study by Henley HeadlightVision for Royal Mail has found that 35 per cent of people would switch their utilities provider if it stopped sending bills by post.

"Many companies are currently actively encouraging people to transact with them online, but they need to ensure that this is what their customers really want," said Abi Wood, head of financial sector marketing.

The results may surprise workers in secretarial and administrative jobs who hope to create a 'paperless office'.

The study found that 70 per cent of respondents would prefer to receive bills by post only and most agreed they were easier to manage than email.

Workers in secretarial careers have seen the widespread adoption of electronic communications and software packages, which have reduced 'hard copies'.

Many offices now limit printing as part of a energy saving initiatives, which often include switching off unused lights and IT equipment.

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